Don’t Say You Don’t Know
“I don’t know.” These three words are DEADLY. As a front line employee, you are the face and the voice of your company. As such, you must project an aura Continue ReadingDon’t Say You Don’t Know
Tag Archives: customer loyalty
Why don’t they do what I ask them to?
Why don’t they do what I ask them to? Address common challenges in your life and on your team. I hear the same refrain from the clients I serve about Continue ReadingWhy don’t they do what I ask them to?
The customer has changed. Have you?
Today’s article is from contributing expert Jennifer Gluckow of Sales In A New York Minute and author of the free ebook Jen’s Top 10 for Sales Zen. Here’s the big Continue ReadingThe customer has changed. Have you?
Customers, schmustomers. You need Fans
I’ve been to 97 concerts in my lifetime. I know this because every ticket stub of every show I’ve ever seen since I was 12 lay under a sheet of Continue ReadingCustomers, schmustomers. You need Fans
Crowdsource Your Retail Secret Shoppers
In a competitive marketplace where you not only strive to win business from competing local stores, but also online stores which can compete from virtually anywhere, the customer experience and Continue ReadingCrowdsource Your Retail Secret Shoppers