Category Archives: Top Shelf Experts

SSTOP! 5 Steps to Approach Complaining Customers

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Let’s say a customer comes to you with a complaint. Maybe in person, via email or over the phone. What’s the best approach? It’s simple: SSTOP! No, that wasn’t a Continue ReadingSSTOP! 5 Steps to Approach Complaining Customers→

Three Training Tips for Retailers

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I believe many retailers are building a group of employees who basically do nothing more than stock shelves and ring registers. They’re now being trained to say, “Did you find Continue ReadingThree Training Tips for Retailers→

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