Bad Signs For Business
We’ve all become sign makers. And it’s killing me. Since the advent of “desktop publishing” virtually every one of us has found ourselves having to run to our computer to Continue ReadingBad Signs For Business
Category Archives: Top Shelf Experts
SSTOP! 5 Steps to Approach Complaining Customers
Let’s say a customer comes to you with a complaint. Maybe in person, via email or over the phone. What’s the best approach? It’s simple: SSTOP! No, that wasn’t a Continue ReadingSSTOP! 5 Steps to Approach Complaining Customers
Three Training Tips for Retailers
I believe many retailers are building a group of employees who basically do nothing more than stock shelves and ring registers. They’re now being trained to say, “Did you find Continue ReadingThree Training Tips for Retailers