Customer Service Smile Training

With all the news, articles, statistics, and predictions regarding just how much physical retail stores will continue to be impacted by people choosing to shop online instead of in-stores during the Continue ReadingCustomer Service Smile Training

The Sales You Lost On Black Friday

Many retailers are celebrating some good sales results from Black Friday this year. A lot of hard work and planning went into making sure they were successful. How did you Continue ReadingThe Sales You Lost On Black Friday

Don’t Say You Don’t Know

“I don’t know.” These three words are DEADLY. As a front line employee, you are the face and the voice of your company. As such, you must project an aura Continue ReadingDon’t Say You Don’t Know

Why don’t they do what I ask them to?

Why don’t they do what I ask them to? Address common challenges in your life and on your team. I hear the same refrain from the clients I serve about Continue ReadingWhy don’t they do what I ask them to?