45 retail terms every retailer needs to know

Perhaps you’ve been in retailing as long as you can remember, or maybe you’re new to the game. Either way, it’s good to have a glossary of retail terms handy Continue Reading45 retail terms every retailer needs to know

Customers, schmustomers. You need Fans

I’ve been to 97 concerts in my lifetime. I know this because every ticket stub of every show I’ve ever seen since I was 12 lay under a sheet of Continue ReadingCustomers, schmustomers. You need Fans

Crowdsource Your Retail Secret Shoppers

In a competitive marketplace where you not only strive to win business from competing local stores, but also online stores which can compete from virtually anywhere, the customer experience and Continue ReadingCrowdsource Your Retail Secret Shoppers

Bad Signs For Business

We’ve all become sign makers. And it’s killing me. Since the advent of “desktop publishing” virtually every one of us has found ourselves having to run to our computer to Continue ReadingBad Signs For Business

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