The customer has changed. Have you?

Today’s article is from contributing expert Jennifer Gluckow of Sales In A New York Minute and author of the free ebook Jen’s Top 10 for Sales Zen.  Here’s the big Continue ReadingThe customer has changed. Have you?

Customers, schmustomers. You need Fans

I’ve been to 97 concerts in my lifetime. I know this because every ticket stub of every show I’ve ever seen since I was 12 lay under a sheet of Continue ReadingCustomers, schmustomers. You need Fans

Crowdsource Your Retail Secret Shoppers

In a competitive marketplace where you not only strive to win business from competing local stores, but also online stores which can compete from virtually anywhere, the customer experience and Continue ReadingCrowdsource Your Retail Secret Shoppers

Free eBook! Retail tips for reinventing the customer experience (and increasing revenue)

Bob Phibbs (also known as The Retail Doctor) is offering a free eBook download titled 10 Retail Training Techniques to Reinvent the Customer Experience & Increase Sales Revenue. Going head Continue ReadingFree eBook! Retail tips for reinventing the customer experience (and increasing revenue)