Are you a Master of the Welcome?

Are you a Master of the Welcome? Hope so. The first words out of your mouth frame the entire customer experience. Consider these two facts: According to The Wall Street Continue ReadingAre you a Master of the Welcome?

The Dollar Shave Club Effect

I woke up this morning to the announcement that Dollar Shave Club, the monthly subscription service that sends razor blades costing as little as $1 per pack to your home, Continue ReadingThe Dollar Shave Club Effect

How well do Customers know YOU?

Photo credit: arjunv via Foter.com / CC BY-NC-ND

Know your customer, know your customer, know your customer. Three very important rules of business. But let me ask you this: How well do your customers know YOU? Sam Walton, Continue ReadingHow well do Customers know YOU?

Turn your retail store into a giant Pinterest board

New technology allows retail stores to add physical versions of the previously virtual-only red Pinterest pushpin icon to items on display in their showrooms. Retailers who once feared window shoppers who were Continue ReadingTurn your retail store into a giant Pinterest board

Retail Reading List Round-up

There are a TON of industry news feeds to follow, even more email newsletter lists with retail news and opinion. We belong to a lot of those lists and thought Continue ReadingRetail Reading List Round-up