Retail store shelving and fixtures
With all the news, articles, statistics, and predictions regarding just how much physical retail stores will continue to be impacted by people choosing to shop online instead of in-stores during the Continue ReadingCustomer Service Smile Training
According to the National Retail Federation’s Holiday Consumer Spending Survey conducted by Prosper Insights and Analytics, consumers celebrating Christmas, Hanukkah and/or Kwanzaa will spend an average of $805.65 on food Continue ReadingRetailers ready for a very Digital holiday shopping season
Let’s say a customer comes to you with a complaint. Maybe in person, via email or over the phone. What’s the best approach? It’s simple: SSTOP! No, that wasn’t a Continue ReadingSSTOP! 5 Steps to Approach Complaining Customers
The Retail Prophet (Doug Stephens) lives up to his name in this brief-but-high-impact presentation about the future of retail stores. Now don’t panic too much during the first half of Continue ReadingThe Future of The Store
Customer Lifetime Value is a way for businesses to have an advantage over industry competitors. Customer satisfaction is crucial to a business because your customers are the backbone of your Continue ReadingIncreasing Customer Lifetime Value