Retail store shelving and fixtures
Once upon a time I bought something. After I made the purchase, I had an issue. Oh no, whatever will I do? I guess I’ll call their service department. Google Continue ReadingA Customer Service Fairytale
Doesn’t anybody work here? Walmart was the first business to require all its employees to wear nametags. (There’s a surprise!) Sam Walton created this initiative because he wanted his customers Continue ReadingAre Your Employees Approachable?
From now on Midwest Retail Services may need to add a sticker to all our retail store fixture boxes that reads “As Seen On TV”! It turns out that our Continue ReadingStore Fixture Stars
With all the news, articles, statistics, and predictions regarding just how much physical retail stores will continue to be impacted by people choosing to shop online instead of in-stores during the Continue ReadingCustomer Service Smile Training
“I don’t know.” These three words are DEADLY. As a front line employee, you are the face and the voice of your company. As such, you must project an aura Continue ReadingDon’t Say You Don’t Know