Free eBook! Retail tips for reinventing the customer experience (and increasing revenue)

Bob Phibbs (also known as The Retail Doctor) is offering a free eBook download titled 10 Retail Training Techniques to Reinvent the Customer Experience & Increase Sales Revenue. Going head Continue ReadingFree eBook! Retail tips for reinventing the customer experience (and increasing revenue)

Bad Signs For Business

We’ve all become sign makers. And it’s killing me. Since the advent of “desktop publishing” virtually every one of us has found ourselves having to run to our computer to Continue ReadingBad Signs For Business

Ask The Team: Do I need a professional installer for my shelves/fixtures?

We feature another really big question for the Midwest Retail Services team this week. It’s a question we get asked a lot, and it’s one of those questions whose response Continue ReadingAsk The Team: Do I need a professional installer for my shelves/fixtures?

How do colors impact retail purchases?

Midwest Retail Services is in the process of increasing our presence on some additional social media sites like Instagram and Pinterest. There’s not much to see there (yet!) but we’re getting Continue ReadingHow do colors impact retail purchases?

SSTOP! 5 Steps to Approach Complaining Customers

Let’s say a customer comes to you with a complaint. Maybe in person, via email or over the phone. What’s the best approach? It’s simple: SSTOP! No, that wasn’t a Continue ReadingSSTOP! 5 Steps to Approach Complaining Customers