Customers, schmustomers. You need Fans

I’ve been to 97 concerts in my lifetime. I know this because every ticket stub of every show I’ve ever seen since I was 12 lay under a sheet of Continue ReadingCustomers, schmustomers. You need Fans

Free eBook! Retail tips for reinventing the customer experience (and increasing revenue)

Bob Phibbs (also known as The Retail Doctor) is offering a free eBook download titled 10 Retail Training Techniques to Reinvent the Customer Experience & Increase Sales Revenue. Going head Continue ReadingFree eBook! Retail tips for reinventing the customer experience (and increasing revenue)

Bad Signs For Business

We’ve all become sign makers. And it’s killing me. Since the advent of “desktop publishing” virtually every one of us has found ourselves having to run to our computer to Continue ReadingBad Signs For Business

How do colors impact retail purchases?

Midwest Retail Services is in the process of increasing our presence on some additional social media sites like Instagram and Pinterest. There’s not much to see there (yet!) but we’re getting Continue ReadingHow do colors impact retail purchases?

Three Training Tips for Retailers

I believe many retailers are building a group of employees who basically do nothing more than stock shelves and ring registers. They’re now being trained to say, “Did you find Continue ReadingThree Training Tips for Retailers

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