Retail store shelving and fixtures
Let’s say a customer comes to you with a complaint. Maybe in person, via email or over the phone. What’s the best approach? It’s simple: SSTOP! No, that wasn’t a Continue ReadingSSTOP! 5 Steps to Approach Complaining Customers
The Retail Prophet (Doug Stephens) lives up to his name in this brief-but-high-impact presentation about the future of retail stores. Now don’t panic too much during the first half of Continue ReadingThe Future of The Store
We had a great question submitted through our website contact form asking: “When is it time to replace shelves?” Here are the best answers as provided by our team. You’ll Continue ReadingAsk The Team: When is it time to replace shelves?
I believe many retailers are building a group of employees who basically do nothing more than stock shelves and ring registers. They’re now being trained to say, “Did you find Continue ReadingThree Training Tips for Retailers
Customer Lifetime Value is a way for businesses to have an advantage over industry competitors. Customer satisfaction is crucial to a business because your customers are the backbone of your Continue ReadingIncreasing Customer Lifetime Value