3 Ways Small Businesses Can Accelerate Their Exposure, Brand, and Sales with Video Marketing

In 2014 I retired from the glamorous lifestyle of photographing weddings. I say glamorous because people looking in on that world believe it to be. You’re running around in exciting Continue Reading3 Ways Small Businesses Can Accelerate Their Exposure, Brand, and Sales with Video Marketing

A Customer Service Fairytale

Once upon a time I bought something. After I made the purchase, I had an issue. Oh no, whatever will I do? I guess I’ll call their service department. Google Continue ReadingA Customer Service Fairytale

Are Your Employees Approachable?

Doesn’t anybody work here? Walmart was the first business to require all its employees to wear nametags. (There’s a surprise!) Sam Walton created this initiative because he wanted his customers Continue ReadingAre Your Employees Approachable?

National Pharmacist Day

For more than ten years we’ve celebrated January 12 as National Pharmacist Day, and every year it seems our nation’s pharmacists give us more to celebrate. A role that was originally created over Continue ReadingNational Pharmacist Day

Customer Service Smile Training

With all the news, articles, statistics, and predictions regarding just how much physical retail stores will continue to be impacted by people choosing to shop online instead of in-stores during the Continue ReadingCustomer Service Smile Training