Bad Signs For Business
We’ve all become sign makers. And it’s killing me. Since the advent of “desktop publishing” virtually every one of us has found ourselves having to run to our computer to Continue ReadingBad Signs For Business
Tag Archives: Your Best Customer Service
SSTOP! 5 Steps to Approach Complaining Customers
Let’s say a customer comes to you with a complaint. Maybe in person, via email or over the phone. What’s the best approach? It’s simple: SSTOP! No, that wasn’t a Continue ReadingSSTOP! 5 Steps to Approach Complaining Customers
The Future of The Store
The Retail Prophet (Doug Stephens) lives up to his name in this brief-but-high-impact presentation about the future of retail stores. Now don’t panic too much during the first half of Continue ReadingThe Future of The Store
Ask The Team: When is it time to replace shelves?
We had a great question submitted through our website contact form asking: “When is it time to replace shelves?” Here are the best answers as provided by our team. You’ll Continue ReadingAsk The Team: When is it time to replace shelves?
Three Training Tips for Retailers
I believe many retailers are building a group of employees who basically do nothing more than stock shelves and ring registers. They’re now being trained to say, “Did you find Continue ReadingThree Training Tips for Retailers